LifeStation’s home system is a basic in-home speakerphone alert with an optional mobile medical alert add-on.
This is an absolutely ordinary system with nothing special about it. It’s so boring they don’t even put pictures of it on their website.
Mobile add on:
The mobile add-on is a large and bulky GPS enabled unit that you can carry with you on the go. It adds $9.95/mo to your bill.
System infoOverall Rating:
A fine system. Affordable but watch for extra charges.
Type of System:
Landline. Cellular available but might cost extra
Voice range of base station
Fall Detection Details:
Extra cost not specified.
Battery Life, button:
Battery Life, base station (in case of power outage):
Price per month, paid monthly:
Price per month, paid quarterly:
Price per month, paid annually:
Add-on items like lockboxes and extra help buttons are charged monthly. For lockboxes, this is a ripoff because you can get one at the hardware store for much less. For wall buttons or extra pendants, you’ll have to decide if the extra peace of mind and protection are worth it for you. Purchase or get more info:
Purchase / More Info
Company infoCall Center Type:
Owned by company
Call Center Certification:
UL Listed, CSAA certifified
LifeStation does not offer a money back guarantee, but you can cancel anytime with 30 days notice. In practice, this means you are likely committing to two months of service. Unless you’ve pre-paid for longer. See below.
Cancellation and Return Policy:
Cancel with 30-days notice.
I have to report a frustrating call to their sales department when I called to check about their refund policy. The sales rep was evasive when I asked whether they refund unused months if you cancel after paying in advance for a year. It was very hard to get her to admit that they don’t refund unused months. She kept saying the “couldn’t guarantee” that I would get my money back. Finally when I pressed and pressed, she said I would not, but that she could offer me a monthly plan at the “annual” rate ($25.95/mo).
To be as clear as I can, LifeStation does not offer refunds of any kind.
I have marked down their system from 3-stars to 2-stars due to the evasiveness of the sales rep when asked a straightforward question.Prepaid Months Refunded?
Note: System and company details were correct to the best of my knowledge as of the date collected/written. They may have changed in the meantime. Always check with the company before relying on any information.
Purchase or get more info:
Purchase / More Info