The Lively is a mobile medical alert from GreatCall. It replaces their previous product, the Splash.
This is a small GPS panic button that works anywhere you can get a cell signal. It’s small and light, and comes in two colors.
The Lively is waterproof. While you might be able to find the older Splash (or even older “5Star Responder”) systems on Craigslist, you probably want the new one.
You buy the Lively from a retailer or from GreatCall for about $50. Then you buy monitoring service on a monthly basis. This is different from other medical alert providers where you lease/rent the system instead of buying it.
GreatCall has several plans. The entry level plan includes just their 5Star service, and it’s one of the most affordable medical alert service plans available, mobile or otherwise. For a few dollars more per month you add their Urgent Care and GreatCall Link services, which allow you to speak with a nurse on demand and allow caregivers to access information about how the device is being used to get a sense of your health. For another upgrade, you get device replacement if it gets damaged and also fall detection.
GreatCall’s Lively is one of the best ways to get a device with cheap fall detection.
Here’s why I like the Lively:
- It works everywhere (at home, in the yard, and around town).
- It dials a monitoring center, so you get professional help.
- The monitoring center can connect you to a family member, or to Emergency Medical Services.
- It’s simple. Just one button to press.
- It’s affordable.
- Plus it’s not ugly like some of the old-style standard medical alerts.
The only real downside is that you do need to recharge the it regularly (daily).
For the base fee you get the 5Star service from GreatCall, which is your basic medical emergency monitoring. But they also encourage you to use it if you need assistance but it’s not an emergency. For example, if you want someone on the line with you while you cross a long, empty parking lot alone late at night, you can press your button and someone will be there to “hold your hand.”
This is a great mobile medical alert.
If you’re homebound and don’t need the mobile features of the Lively, you’re probably better off with a base station style medical alert. That way you won’t have to remember to charge the system.
System infoOverall Rating:
Affordable and well-designed mobile medical alert
Type of System:
Mobile monitored medical alert
Anywhere with a cell signal
Speaker and microphone are in the device
Fall Detection Details:
Requires "Ultimate" Plan (Approx $15 over base plan)
Waterproof. Designed to withstand 30 minutes in 3 feet of water
Battery Life, button:
Battery Life, base station (in case of power outage):
Price per month, paid monthly:
Price per month, paid quarterly:
Price per month, paid annually:
The base plan is $19.99. The Preferred plan adds Urgent Care and GreatCall Link for at total of $24.99 per month. The Ultimate plan is $34.99 per month, with everything in the Preferred plan plus device protection and fall detection. There is an activation fee of about $35. Purchase or get more info:
Purchase / More Info
Company infoCall Center Type:
Owned by company
Call Center Certification:
GreatCall says (4/2017) that “If for any reason, within 30 days from date of purchase, you are not completely satisfied with your phone or device, we will refund the activation fee, the first month’s service charge, the cost of the phone/device, plus applicable taxes, less the restocking fee, if you: Have not exceeded any Phone Usage Limitation (defined [in the full policy]); and Return the phone/device in “like new” condition, as determined by GreatCall, in the original box with all components and materials”
The restocking fee is $10. The reason it refers to Phone Usage is that many devices they sell are phones. Shouldn’t matter for medical alert devices. Details and full text of policy are at https://www.greatcall.com/legal/guarantee
Cancellation and Return Policy:
You can cancel anytime. There is no long term contract. If it’s a phone you bought from them and you’ve purchased add-on minutes, you will lose those. This doesn’t impact their alert devices.
They don’t appear to offer prepaid months for a discount, so the issue of refunding prepaid months doesn’t come up.Prepaid Months Refunded?
Note: System and company details were correct to the best of my knowledge as of the date collected/written. They may have changed in the meantime. Always check with the company before relying on any information.
Purchase or get more info:
Purchase / More Info