Should you take the Medipendant Complaints seriously?

If you search Google for “medipendant complaints” you get only a couple of results.

Okay, there are a lot of results, but most of them have nothing to do with Medipendant.

I followed one link, to a site called ComplaintBoard.com, and found the following information: “There are no complaints using term medipendant have been found.”

Apart from being somewhat ungrammatical, that’s reassuring.

But if you go to Amazon there are a couple of Medipendant reviews that might give you concern.

In one, the reviewer had trouble getting a refund, but she liked the way the unit worked. (The first unit that she was shipped had a problem, but the company immediately replaced it. She says, “Customer service sent out a new one very quickly. With the working unit, I tested the range and was very surprised how well it worked.”)

I don’t know the details of her billing dispute, but I do know that sometimes things get lost in accounting departments. It can be incredibly frustrating for you as a consumer, of course. I noticed she wrote, “The excuse was, “We screwed up again.” ” I want to quibble with that a bit. If that’s what they said, they didn’t really make an excuse at all. They acknowledged that they had made a mistake and they didn’t try to cover it up.

Medipendant makes a strong statement that you can cancel anytime, and you even get back any money you’ve given them for future months.

The other review that might give you pause is the one by Irviner. He complains a lot about battery life and the difficulty in changing the battery. But notice that he bought the unit almost two years ago (from early 2012). The unit has been redesigned since this time not only to make the battery easier to change, but also to make the battery last longer. Please see my Medipendant review page for details on battery life. In normal use the batteries last a year now.

I’ll also note that if you buy direct from Medipendant they will ship the unit with a replacement battery, and they send you free replacement batteries for as long as you have the unit.

The system detects a low battery and tells you to replace it. If you don’t replace it, the unit notifies the monitoring station, and Medipendant will call you!

They’ll also replace the unit if anything goes wrong with it.

In summary, I don’t think these negative reviews are actually anything to be worried about. The product has been improved, and I want to give them the benefit of the doubt for a bad customer service experience.

See more information about why I like the Medipendant.