Confused by Medical Alerts

Every few days I get a comment or email from someone who is confused about buying a medical alert.

Most of the time the emails go something like this: “I was really confused about how to buy a Life Alert but then I found your site and now I understand it better.”

I like those kinds of email.

Other times, though, I get people who write to say, “I came to your site but I’m still confused about what kind of medical alert to buy. Can you help?”

Often they have a very specific set of conditions they’re trying to satisfy. But I find that in 9 times out of 10, I send them to the Medipendant. That’s because it provides, in my own opinionated opinion, the best balance of usability and good range, combined with a company that looks out for its customers.

(As an example of this, note that if you have a quarterly or annual plan and need to cancel, they will refund the remaining months as soon as they get the equipment back. I had a conversation with a company rep recently; she explained that the most common reason for someone to cancel is that they elderly parent has passed away. They don’t want to keep charging the family in that case; it just doesn’t feel right. So they refund the prepayment, even though they offer a discount on the monthly fee for the prepayment. I think that’s great.)

The overarching concern of people buying a medical alert is this: they want themselves or their parent to be protected if an accident or emergency happens. Since the biggest thing _I_ worry about is being out of voice range of the base station (using an ordinary speakerphone model), the Medipendant is the model I would choose.

Does this help with your confusion? Let me know in the comments!