LifeStation is an established medical alarm company offering a fairly standard suite of products with no long-term contract.
They offer a home-based system, with and without landline, and a mobile emergency button with GPS.
They own their own monitoring center in New Jersey. They say they put two agents on every emergency call so that one can talk to the person having the emergency while the other dispatches help.
With LifeStation, extras like lockboxes are charged per month, so you can end up paying a lot for something you could buy at the local hardware store.
Please make careful note of their refund policy, below.
DetailsCall Center Type:
Owned by company
Number of Call Centers:
Number of call centers: 1
Call Center Certification:
UL Listed, CSAA certifified
LifeStation does not offer a money back guarantee, but you can cancel anytime with 30 days notice. In practice, this means you are likely committing to two months of service. Unless you’ve pre-paid for longer. See below.
Cancel with 30-days notice.
I have to report a frustrating call to their sales department when I called to check about their refund policy. The sales rep was evasive when I asked whether they refund unused months if you cancel after paying in advance for a year. It was very hard to get her to admit that they don’t refund unused months. She kept saying the “couldn’t guarantee” that I would get my money back. Finally when I pressed and pressed, she said I would not, but that she could offer me a monthly plan at the “annual” rate ($25.95/mo).
To be as clear as I can, LifeStation does not offer refunds of any kind.
I have marked down their system from 3-stars to 2-stars due to the evasiveness of the sales rep when asked a straightforward question.Prepaid Months Refunded?
Note: These details were correct to the best of my knowledge as of the date collected/written. They may have changed in the meantime. Always check with the company before relying on any information.
A very ordinary in-home speakerphone system from a company with its own monitoring center.
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